Return Policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in excellent condition, with all components. You’ll also need your order information (Your name, date of purchase, order number).

To start a return, you can contact us at sales@skyshepherd.com. Please note that returns will need to be sent to the following address: SkyShepherd Returns, 2095 Daniels Street #474, Long Lake, MN 55356. Returns are at your own cost through a carrier of your choosing. If you do not have the original box in which we sent the collar to you, you must mail your return in a box sufficient to protect your return from damage.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@skyshepherd.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Items which are outside of the return window are not eligible for returns.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@skyshepherd.com.

Reviews

SkyShepherd allowed me to use our full 2.5 acre lot. This wouldn't be possible without SkyShepherd. Now we can travel with our dog, Dutch. He can go with us anywhere, anytime.

Mike N. & Dutch

She caught on really quickly [to] what the boundary was and where she couldn’t go, and… she did a great job with it.

Joe M. & Rozie

We love SkyShepherd. Without SkyShepherd we get calls from our neighbors reporting Lilly wondering around the neighborhood. With SkyShepherd she is perfectly happy and safe on our +3-acre lot! We also have a boundary set up on our family farm where she can enjoy 11 acres when we visit.

Tony G. & Lilly

Addie is a 3-year-old German Shepherd, Mountain Ker and Lab mix. So, before SkyShepherd, Addie was…we called her Houdini. She could find her way out of anything. SkyShepherd has definitely made our lives better. More specifically Addie is, it's given her the freedom to run around and not have to stay right next to us. I definitely recommend SkyShepherd to others. I've already been telling my sister how amazing it is and that she needs one for her dogs.

Stephanie B. & Addie

One time, I threw Ruby’s dummy over the house, and it landed outside the boundary. When I went to check, she was sitting right at the edge, staring at it. This was in her first week with SkyShepherd—I knew right then it was a game-changer.

Joel H. & Ruby

We love SkyShepherd. Without SkyShepherd we get calls from our neighbors reporting Lilly wondering around the neighborhood. With SkyShepherd she is perfectly happy and safe on our +3-acre lot! We also have a boundary set up on our family farm where she can enjoy 11 acres when we visit.

Tony G. & Lilly
Steve Haynes

Professional Dog Trainer

"Wow! This is great. It's amazing. I couldn't believe how quickly he got it! I even watched. Our neighbors came walking by and he challenged his border, but then immediately stopped and returned without any adverse reaction."

Partners that recommend SkyShepherd